Shipping Policy

At KD ENTERPRISE, we aim to ensure that jewellery manufacturing machines and related equipment are properly packed and dispatched to customers in a safe and timely manner.

1. Order Processing

Orders are processed after successful payment confirmation and product availability verification.

Processing time may vary depending on:

  • Product availability
  • Machine specifications
  • Customisation requirements
  • Order quantity
  • Packaging requirements

Customers will be informed if an order requires an extended processing period.

2. Shipping Coverage

KD ENTERPRISE provides delivery to serviceable locations across India through suitable courier, cargo, logistics, or transport partners.

The shipping method may vary depending on:

  • Product dimensions
  • Product weight
  • Destination
  • Transportation availability
  • Safety requirements

Heavy machinery may be shipped through commercial transport or cargo services rather than standard courier services.

3. Shipping Charges

Shipping, freight, handling, insurance, loading, unloading, or other logistics charges may apply depending on the product and delivery location.

Where applicable, shipping charges will be:

  • Displayed during checkout, or
  • Communicated to the customer before dispatch.

For heavy machinery, actual transportation charges may be calculated separately.

4. Estimated Delivery Time

Delivery timelines vary based on location, product type, and transport availability.

Typical delivery timelines will be communicated after order confirmation or dispatch.

Delivery estimates are indicative only and may be affected by:

  • Transport delays
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Road or logistics disruptions
  • Government restrictions
  • Events beyond our reasonable control

KD ENTERPRISE cannot guarantee an exact delivery date where transportation is handled by third-party logistics providers.

5. Order Tracking

Where tracking is available, shipment or transport details may be shared with the customer through phone, WhatsApp, SMS, email, or another available communication method.

For shipments sent through commercial transport companies, customers may receive a transport receipt, LR number, consignment number, or other shipment reference.

6. Delivery Address

Customers are responsible for providing complete and accurate information, including:

  • Customer name
  • Business name, where applicable
  • Full delivery address
  • PIN code
  • Contact number
  • GST details, where applicable

KD ENTERPRISE will not be responsible for delays or additional charges caused by incorrect or incomplete delivery information supplied by the customer.

7. Receiving Heavy Machinery

For large or heavy machinery, the customer may be responsible for arranging suitable unloading facilities, labour, forklift, crane, or other equipment where required.

Customers should confirm unloading requirements with our team before dispatch.

8. Inspection at Delivery

Customers are advised to inspect the outer packaging before accepting delivery.

If the shipment appears seriously damaged:

  • Note the damage on the courier or transport receipt, where possible.
  • Take clear photographs and videos before opening the package.
  • Record a continuous unboxing video.
  • Contact KD ENTERPRISE immediately.

This documentation may be required for transport damage or insurance claims.

9. Transit Damage

Any visible transit damage should be reported to KD ENTERPRISE within 48 hours of delivery.

Customers should provide:

  • Order or invoice number
  • Photographs of the package
  • Photographs of the damaged product
  • Continuous unboxing video
  • Transport receipt or LR copy, where applicable

Claims submitted without sufficient evidence may be difficult to process.

10. Failed Delivery

If delivery cannot be completed because of:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery
  • Incorrect contact details

additional transportation or re-delivery charges may apply.

11. Installation

Delivery of machinery does not automatically include installation unless installation has been specifically mentioned in the quotation, invoice, product description, or confirmed separately by KD ENTERPRISE.

Where installation support is available, additional service or travel charges may apply depending on the location and machine.

12. Contact Us

For shipping or delivery-related enquiries, contact:

KD ENTERPRISE

Rajkot – 360002, Gujarat, India

Phone:
7567573875
9313397599
7990210488
WhatsApp :
7567658468

KD ENTERPRISE

KD ENTERPRISE Established as a Proprietor firm in the year 2024, we “KD Enterprise” are a leading Wholesaler of a wide range of Jewellery Rolling Machine, Goldsmith Machine, Melting Machine,etc.

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